When you call, you will automatically be directed to a voice mail. This voicemail will end by asking you to leave a message. In that message you will need to disclose a name ( just your first name or a pseudonym) and your phone number.
Name: We ask for your name/ pseudonym so that we know we are talking to the right person when we call back.
Number: We ask for your number because this is the only way we can contact you (we do not receive your number when you call)
Please leave your number 2 times (slowly) to ensure that we can contact you.
Expect a call within 20 minutes.
A SARAH counselor will call you back from a blocked number. When you pick up, they will ask for you by the name or pseudonym that was left in the message before disclosing that they are a SARAH counselor. This is done to ensure that the counselor has called the right person.
If you do not receive a call within 20 minutes, please feel free to call back and leave another message. This would only occur if the number in the message was indecipherable. Otherwise, calls should be returned within 20 minutes.
Please note that SARAH is not available during winter or summer break. If you call during this time, the message will direct you to other resources.
You may call back at any time.
Who can call our helpline?
Any member of the Wash U community may call.
When can you call?
Anytime – we are available 24/7. Please note that we are not available during winter or summer break, so a caller would be directed to a message that offers other resources. You may call about any concern, event, issue or whatever is on your mind.
Call for yourself. Call for a friend. Call to talk. Everyone is welcome.